PRIVACY POLICY

Raise Academy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, online courses, and related services (collectively, the “Services”).

1. Information We Collect

We collect information that helps us provide and improve our Services, including:

a. Information You Provide

• Name, email address, and contact details

• Payment and billing information (processed securely by third-party providers like Stripe or Gumroad — we never store full credit card numbers)

• Course enrolment details and progress

• Communications you send us (e.g., emails, support messages, survey responses)

b. Automatically Collected Information

When you visit our site, we may collect:

• IP address and device type

• Browser type and version

• Pages visited, time on site, and referring URLs

• Cookies or similar technologies for analytics and login sessions

• You can disable cookies in your browser settings, though some features may not function properly.

2. How We Use Your Information

We use your information to:

• Provide and personalise our courses and services

• Process payments and manage accounts

• Communicate with you about updates, offers, and support

• Improve site functionality and user experience

• Comply with legal or regulatory obligations

• We will never sell or rent your data to anyone.

3. Sharing Your Information

We only share your information when necessary to deliver our Services, such as with:

• Payment processors (e.g., Stripe, Gumroad)

• Email and analytics providers (e.g., ConvertKit, Google Analytics)

• Learning management systems (e.g., Kajabi, Teachable, or equivalent)

• These third parties are only authorised to use your data as needed to perform their services for us.

4. Data Storage and Security

Your data is stored on secure servers with modern encryption and access controls.

We take reasonable steps to protect your personal information, but no system is 100% secure. You share information at your own risk.

5. International Data Transfers

If you access our Services outside Australia, your information may be transferred and stored in other countries where data protection laws may differ. We ensure reasonable safeguards are in place for any such transfers.

6. Your Rights

• You can:
  Request access to the personal data we hold about you

• Ask us to correct inaccurate or outdated information

• Opt out of marketing emails anytime via “unsubscribe” links

• Request deletion of your account (subject to legal record-keeping obligations)

• Contact us at privacy@raise.academy for all privacy-related requests.

7. Data Retention

We retain personal data only as long as needed for the purpose it was collected — or as required by law, accounting, or reporting obligations.

8. Links to Other Websites

Our website may link to external sites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.

10. Contact Us

If you have questions or concerns about this policy or your data, please contact us:

Raise Academy

Email: privacy@raise.academy